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Privacy Policy

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At Al-Qemah Elevators Company (“we,” “our,” or “the Company”), we are committed to protecting the privacy and personal data of our clients, partners, and website visitors in accordance with the Saudi Personal Data Protection Law and other applicable regulations in the Kingdom of Saudi Arabia.

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1. Collection of Personal Data

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We collect personal data only when necessary and in a lawful manner. This may include:

  • Full name

  • Contact information (phone number, email address)

  • Company details (if applicable)

  • Any information submitted 

We may also automatically collect technical data such as IP address, browser type, and usage behavior for analytics and security purposes.

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2. Legal Basis for Processing

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Your personal data is processed based on one or more of the following legal grounds:

  • Your explicit consent

  • Performance of a contract or service request

  • Compliance with legal obligations

  • Legitimate business interests, provided they do not override your rights

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3. Purpose of Data Processing

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We use your personal data strictly for:

  • Responding to inquiries and providing requested services

  • Managing customer relationships

  • Improving our services and website performance

  • Sending important service-related communications

  • Complying with legal and regulatory obligations within Saudi Arabia

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4. Data Storage and Retention

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Your data is stored securely within the Kingdom of Saudi Arabia whenever possible and retained only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

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5. Data Sharing and Disclosure

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We do not sell or rent personal data. We may share your information only in the following cases:

  • With authorized service providers under strict confidentiality agreements

  • When required by Saudi laws or regulatory authorities

  • To protect the rights, safety, or property of the Company

Any data sharing outside Saudi Arabia will comply with PDPL regulations and relevant approvals.

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6. Data Security

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We implement appropriate administrative, technical, and physical safeguards to protect personal data against unauthorized access, loss, misuse, or alteration, in accordance with PDPL standards.

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7. Your Rights Under PDPL

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Under the Saudi Personal Data Protection Law, you have the right to:

  • Be informed about how your data is collected and used

  • Access your personal data

  • Request correction, updating, or completion of your data

  • Request deletion of your data when no longer needed

  • Withdraw consent at any time (where applicable)

Requests can be submitted through our official contact channels.

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8. Cookies and Tracking Technologies

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Our website may use cookies and similar technologies to improve user experience and analyze performance. You may control cookie preferences through your browser settings.

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9. Policy Updates

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We reserve the right to update this Privacy Policy in line with legal or operational changes. Updates will be published on this page with a revised effective date.

 

10. Contact Information

 

For any privacy-related inquiries or to exercise your rights, please contact us through our website or official communication channels.

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